Exchange policy

Exchange Eligibility

  • Products can be exchanged within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging.
  • Exchange is available for size, color, or if the product received is damaged or incorrect.
  • Share clear photos/videos within 24 hours of delivery.
  • We will offer a free replacement or correct the issue at no cost to you.If you have any size issues, we will gladly exchange the product within 7 days — shipping costs will be paid by the customer.

Return & Exchange Policy

  • Items purchased on sale or discount are not eligible for a refund.
  • However, sale items can be exchanged for another size or product of equal or higher value (price difference will be charged if applicable).


How to Request an Exchange

  • Contact us on WhatsApp or email at @lavishsteps1@gmail.com within 7 days of receiving your order.
  • Include your Order Number and the reason for exchange.
  • Our team will review your request and guide you through the process.
  • Return shipping charges will be the customer’s responsibility (except in the case of damaged or incorrect items).